Over the thousands of jobs we have handled these are the most frequently asked questions. We are happy to provide our best counsel for any question you might have about your particular emergency, just call us at 800 967 4712

What are the first 3 things I need to do after the authorities let us back in? Is it safe to sleep in a house with smoke, sewage, or water damage? Can I begin the clean up myself? How fast can cleanup begin? This is a stressful time. How do I make sure I'm getting all that my insurance policy entitles me to? Do restoration companies just clean? Am I responsible for securing plumbers, electricians, contractors, air-conditioning and heating specialists and other vendors? Can I touch things in my damages property? How can I be sure I'm hiring the best, most professional restoration company?

If you have any questions or concerns about your loss, Click Here and we'll promptly get back to you.

1. What are the first 3 things I need to do after the authorities let us back in?

Call your insurance agent or carrier to file a claim and to review available coverage. If you need assistance, Alladin, with 15 years of hard won experience, will be happy to assist you. Try not to touch anything before damage is recorded on film, digital image or videotape.

Call a licensed restoration specialist to help assess the damage. There should be no charge for this service. The more reputable companies will have the resources to start work immediately.

2. Is it safe to sleep in a house with smoke, sewage, or water damage?

Only if the damage is minor or confined to a small area. Otherwise, the answer is NO. Residual smoke and ash contain hazardous particles, such as carcinogens, that can lead to serious illness if inhaled. In commercial structures and older homes, smoke and ash may also contain asbestos particles. Standing water or raw sewage may contain dangerous pathogens and bacteria, both airborne and settled, which are extremely dangerous if inhaled.

3. Can I begin the clean up myself?

In the case of a burned structure with soot and ash present - the answer is NO. If you or your employees do attempt to stem further damage from a water or sewage leak, you must wear PPE - personal protective equipment, including Suit, Mask, Gloves, Respirator, and Boots.

4. How fast can cleanup begin?

That's up to you. It's always best to check your homeowners' policy for coverage issues. Once you decide, Alladin con be on-site, starting cleanup, within two hours.

5. This is a stressful time. How do I make sure I'm getting all that my insurance policy entitles me to?

Be Methodical. Be knowledgeable. Be detailed.

Document your damages. If you are not prepared to do so, Alladin, at your request, will do it for you.

Alladin carefully documents all damages with digital cameras and video recorders.

Make sure you know how to prepare a detailed damage assessment. Alladin is fully prepared to assist you with detailed cost breakdowns in the exact format insurance companies require.

6. Do restoration companies just clean? Am I responsible for securing plumbers, electricians, contractors, air-conditioning and heating specialists and other vendors?

Some restoration companies are limited to cleanup and drying, but not Alladin. Alladin employs licensed contractors and works closely with numerous construction professionals. We can handle complete restoration of your home or business, so you can get your life back to normal as quickly as possible.

7. Can I touch things in my damages property?

You should move valuable items that are in harm way as quickly as possible. If furniture and antiques are sitting in standing water, move them to a dry location if possible. Remove any fragile, personal or valuable items. Do not try to remove carpeting, drywall, or flooring.

8. How can I be sure I'm hiring the best, most professional restoration company?

First, check their certifications. A qualified restoration company needs to be a licensed contractor (Alladin's California License number is 843060) and should be certified by the IICRC (the Institute of Inspection, Cleaning and Restoration) a member in good standing of the Better Business Bureau, and affiliated with the ACGIH (American Conference of Governmental Industrial Hygienists).